Customer Satisfaction Survey

Dear Client:

Thank you for choosing our studio. We would appreciate hearing your opinions, as they are important to us.

How did you hear about Carrie'l Salon and Spa?
	Advertising	Where?
	Magazine	Which one?
	Radio	Which station?
	Newspaper	Which one?
	TV
	Friend
	Other	Where?
Comments:

Reception/Guest Service Staff

Was your phone call answered in a timely manner?
YesNoN/A

Were you spoken to in a friendly manner on the phone/in person?
YesNoN/A

Were you greeted in a friendly and timely manner upon arrival for your appointment?
YesNoN/A

Comments:

Was there anything that we could have done better?

Did your service provider introduce themselves?
YesNoN/A

Were you given hair and/or skin recommendations?
YesNoN/A

Did your professional recommend a home maintenance program?
YesNoN/A

Comments:

Did your treatment meet your expectations?
YesNoN/A

Comments:

Was the reception area acceptable?
YesNoN/A

Was the treatment area acceptable?
YesNoN/A

Was the washroom/change room acceptable?
YesNoN/A

Comments:

Were there any employees that provided you with service beyond your expectations?
YesNoN/A

If so, could you please provide their name(s) and a description of the occasion so that they may receive recognition?
Name:
Name:
Name:

What happened?

Please provide any suggestions that would make our services better for you:

If you would like to be contacted regarding any of your comments, please enter your information below:
Name:
Phone Number:
Email Address: